Privacy Policy

Last updated: 14 November 2026

This policy explains how Agentic Box Pte. Ltd. ("Agentic Box", "we", "us") collects, uses and protects personal data, in line with Singapore's Personal Data Protection Act 2012 (PDPA).

1. Who we are

Agentic Box Pte. Ltd. is a company registered in Singapore at 60 Paya Lebar Road, #11-13 Paya Lebar Square, Singapore 409051. You can reach our Data Protection Officer at agenticboxai@gmail.com.

2. Our two roles

• For our own business. When you visit our website, message us or enquire about our services, we decide how your personal data is used.
• For our clients. We run AI agents for businesses (for example, a restaurant or a clinic). When you message one of those businesses, we process your messages and booking details on that business's behalf and only on its instructions. That business is responsible for your data, and you can also contact it directly.

3. What we collect

• Contact details you give us: name, business name, phone or WhatsApp number, email.
• Messages you send to us or to an AI agent we run for a client, including the content of those messages.
• Booking details: the service, date and time, and any changes or cancellations.
• Basic technical data when you visit our website, such as your browser type and IP address, collected by our hosting provider for security.

4. How we use it

• To reply to enquiries and give demos and free trials.
• To run our clients' AI agents: answering questions and making, changing or cancelling bookings.
• To fix problems, keep our services secure and improve how they work.
• To meet our legal obligations.

We do not sell personal data. We only send you marketing messages if you have agreed to receive them, and you can opt out at any time.

5. Service providers we use

We share personal data only with providers that help us run our services:

• Meta (WhatsApp Business Platform): to send and receive WhatsApp messages.
• Anthropic (Claude): the AI model that reads messages and writes replies.
• Google: to store bookings and business information.
• n8n: automation software that we host on our own server in Singapore, which connects the services above.
• Cloudflare: hosting and security for this website.

6. Data sent outside Singapore

Some of these providers process data outside Singapore, for example in the United States. Where this happens, we take steps to ensure your data receives protection comparable to the PDPA, such as relying on the providers' contractual data protection commitments.

7. How long we keep it

We keep personal data only as long as needed for the purposes above or as required by law. Data we process for a client is kept or deleted according to that client's instructions and our agreement with them.

8. How we protect it

We use reasonable security measures, including access controls, encrypted connections and limiting access to people who need it.

9. Your rights

You can ask us to give you access to your personal data, correct it, or withdraw your consent to its use. Email agenticboxai@gmail.com. If your data was processed for one of our clients, we will pass your request to that business or help it respond.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.